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- Customer confidentiality and Data Protection
legislation
The Data Protection Act (DPA) requires all organisations which
handle personal information to comply with a number of important
principles regarding privacy and disclosure. This means that information
concerning individuals must not be communicated to other persons
or bodies unless required to do so by law, or with the consent
of the individual concerned.
This means that the UK Border Agency cannot discuss details of
applications with any third parties, without the applicant's written
consent. For this reason, UK Border Agency staff at the
British Embassy are unable to deal with telephone enquiries
about specific applications. All enquiries about applications
must be made in writing:
- If the person who made the application is making an enquiry,
it must be from the email address they used on their online
application form; or as a hard copy letter, signed by them.
- If someone else is making an enquiry, or representations,
on the applicant’s behalf, the email must include a scanned
copy of the applicant’s signed letter of consent. If the enquiry
is being made by post, the applicant’s letter of authority
must be included.
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