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  • Service Standards - Comments & Complaints

    The UKBA aims to offer a fair and professional service to all our customers. We welcome feedback that helps us to focus on where we need to improve

    If you have received particularly good service from us, or if you have any complaints or comments or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 days.

    You can send us your comments/complaints by:

    - Either speaking to or emailing to the Visa Application Centre Supervisor info@ukvac-ru.com;
    - E-mailing your complaint for the attention of the Entry Clearance Manager at the British Embassy, Moscow moscow.visaenquiries@fco.gov.uk; or the British Consulate St Petersburg.

    Link to UKBA complaint policy
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