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  • Contact Us

    On this page you will find the information listed below. You can use the quick links listed here to take you the information or you can scroll down the page.

    • Visa application centres - address, map, Working hours
    • Information & enquiries - call centre, email information service, VIP lounge
    • Public holiday closures

  • Visa application centres

    Visa Application Centre in Moscow
    Address Working hours Passport collection
    Bolshoy Savvinskiy Pereulok 12,
    Building 18, 119435
    Location map - Click here
    Security information     		Monday - Friday
    09:00 - 16:00
    		Monday - Friday
    09:00 - 16:00
    If you do not live in the catchment area for any of the visa application centres, please submit your application to the visa application centre in Moscow.
    Visa Application Centre in Saint Petersburg
    Address Working hours Passport collection
    Ozernoy pereulok 7,
    1st floor, 191014
    Location Map - Click here
    Security information     		Monday - Friday
    08:00 - 15:00
    		Monday - Friday
    08:00 - 16:00

    If you live in the following districts, please submit your application to the Visa Application Centre at St Petersburg: Leningrad Oblast, Novgorod Oblast, Pskov Oblast, Murmansk Oblast, Archangel Oblast and Republic of Karelia.
    Visa Application Centre in Ekaterinburg
    Address Working hours Passport collection
    Gogol St. 36, 10th floor,
    Office 1002, 620075
    Location Map - Click here
    Security information     		Monday - Friday
    08:00 - 15:00     		Monday - Friday
    08:00 - 15:00

    If you live in the following districts, please submit your application to the Visa Application Centre at Yekaterinburg: Sverdlosk Oblast, Chelyabinsk Oblast, Perm Oblast, Kurgan Oblast, Republic of Bashkiria and the Republic of Udmurtia.
    Visa Application Centre in Rostov-on-Don
    Address Working hours Passport collection
    Socialisticheskaya St.74, 13th floor,
    Office 1308, 344002
    Location Map - Click here
    Security information     		Monday - Friday
    08:00 - 15:00     		Monday - Friday
    08:00 - 15:00

    If you live in Rostov and nearby locations, please submit your application to the Visa Application Centre in Rostov.

    Visa Application Centre in Novosibirsk
    Address Working hours Passport collection
    Karla Marksa Prospect.26/4,
    Office - 207, 630087
    Location Map - Click here
    Security information     		Monday - Friday
    08:00 - 15:00     		Monday - Friday
    08:00 - 15:00

    If you live in Novosibirsk and nearby locations, please submit your application to the Visa Application Centre at Novosibirsk

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  • Information & Enquiries
    Contact Us Information you can expect
    Call Centre : +7 (495) 7847144

    Calls charged at 75 Roubles per minute, with a minimum charge of 150 Roubles per call. The charge includes VAT.

    Open: Monday - Friday
    09:00 - 21:00
    • Information on your visa application status.
    Note:     You can also track the status of your visa application by using the online tracking module available in this website.
    • Information about how to submit your application at the visa application centres.
    • Information on how to withdraw your visa application, transfer a visa (vignette) to a new passport and corrections to visas.
    • Information about value added services and their associated terms and conditions.
    • Up to date information about visa application processing times.

    Please note:-
    • The call centre is operated by VFS.
    • Call centre staff cannot advise you which visa category to apply for, or how to complete the visa application form.
    • Call centre staff cannot help speed up the application process.
    Email Enquiry Service: info@ukvac-ru.com
    • Information on your visa application status.
    Note:     You can also track the status of your visa application by using the online tracking module available in this website.
    • Information about how to submit your application at the visa application centres.
    • Information on how to withdraw your visa application, transfer a visa (vignette) to a new passport and corrections to visas.
    • Information about value added services and their associated terms and conditions.
    • Up to date information about visa application processing times

    This email service is operated by VFS, and is free of charge.

    Applicants can expect a response within 2 working days.
    VIP Lounge: viplounge@ukvac-ru.com To find out about the VIP lounge please visit the Additional Services page on this website. You can also send us an email, fax or use the free-phone contact number listed below to make VIP lounge enquiries and bookings.

    Telephone +7-495-6625493.
    Fax: +7-499-2460944

    Please note: The contact details given here are for VIP lounge services only.

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  • Public holiday closures

    Date Day Holidays
    1 January
    		 Friday
    		 New Year's Day
    7 January Thursday Russian Orthodox Christmas
    8 January Friday Russian Orthodox Christmas (2)
    8 March Monday For International Women's Day
    2 April Friday Good Friday
    5 April Monday Easter Monday
    3 May Monday For Labour Day (1 May)
    10 May Monday For Victory Day (9 May)
    11 June Friday For Russia Day (12 June)
    30 August Monday Summer Bank Holiday
    4 November Thursday Day of National Unity
    24 December Friday Christmas Privilege Holiday
    27 December Monday For Christmas Day (25 Dec)
    28 December Tuesday For Boxing Day (26 December)

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