VFS operates a call centre to answer your questions about the visa application process.
The call centre cannot provide immigration advice, and cannot give you any information about the progress of your application after it has been sent to the UK Border Agency. To find out how your application is progressing, see the Track your application page.

Contact us Information you can expect Call centre: +7(809) 333-8232 - This number is not for MTS and Beeline mobile subscribers. +7(499) 7031567 : Exclusive number for MTS and Beeline mobile subscriber. Calls charged at 72 Roubles per minute. The charge excludes VAT. Call charges will be automatically deducted by your telecom service provider. Open: Monday - Friday 09:00 - 19:00 Note: You will not be able to contact the call centre number from your company’s telephone if your company has blocked its services to call the premium rate number. Information on your visa application status. Note: You can also track the status of your visa application by using the online tracking module available in this website. Information about how to submit your application at the visa application centres. Information on how to withdraw your visa application, transfer a visa (vignette) to a new passport and corrections to visas. Information about value added services and their associated terms and conditions. Up to date information about visa application processing times. Please note:- The call centre is operated by VFS. Call centre staff cannot advise you which visa category to apply for, or how to complete the visa application form. Call centre staff cannot help speed up the application process. Email enquiry service:info@ukvac-ru.com Information on your visa application status. Note: You can also track the status of your visa application by using the online tracking module available in this website. Information about how to submit your application at the visa application centres. Information on how to withdraw your visa application, transfer a visa (vignette) to a new passport and corrections to visas. Information about value added services and their associated terms and conditions. Up to date information about visa application processing times This email service is operated by VFS, and is free of charge. Applicants can expect a response within 2 working days. VIP lounge: viplounge@ukvac-ru.com To find out about the VIP lounge please visit the Additional Services page on this website. You can also send us an email, fax or use the free-phone contact number listed below to make VIP lounge enquiries. Telephone +7-495-6625493. Fax: +7-499-2460944 Please note: The contact details given here are for VIP lounge services only.